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Meanwhile, Ping An's approach is being put to the test.
When covid-19 first struck in January the company was a year into restructuring its life-insurance business.
That involves improving its force of over 1m agents, who are still the main channel for insurance sales in China.
The country's insurers are not only battling among themselves for talent, they are also fighting off new entrants.
"We are competing with the tech companies too," says Jason Yao, another co-ceo.
Companies with their own financial technologies, such as Ant Group, have launched rival insurance offerings.
The AI-powered recruitment and training tool has been one of Ping An's top solutions.
It appeared to be working in 2019, when the value of new business per agent in the company's life-insurance division rose by a healthy 16.4% compared with the previous year.
The gauge fell by almost as much in the first half of 2020. Analysts say that rivals in China have fared even worse.
But the risk, says one consultant, is that the effectiveness of some of Ping An's tech solutions
may have been overestimated because of rapid growth in the insurance industry in China at the time.
A prolonged downturn could show that some of its tech is less effective than first thought.
Another threat comes from leadership changes.
In part, these reflect Ping An's position on the tech frontier, which has led rivals to sniff around its executives.
与此同时,平安的做法正受到考验。
今年1月,当新冠首次爆发时,该公司已对其人寿保险业务进行了一年的重组。
这涉及到提高其超过100万名代理的能力,这些代理仍是中国保险销售的主要渠道。
中国的保险公司不仅在彼此之间争夺人才,他们也在击退新进入者。
“我们也在跟科技公司竞争,”另一位联席首席执行官贾森・姚表示。
拥有自己金融技术的公司,如蚂蚁金服,也推出了与之竞争的保险产品。
人工智能招聘和培训工具一直是平安的顶级解决方案之一。
2019年似乎起了作用,该公司人寿保险部门每个代理人的新业务价值较前一年大幅增长了16.4%。
该指标在2020年上半年的跌幅几乎与此相当。分析人士表示,中国的竞争对手表现更糟。
但一位咨询师表示,风险在于,由于当时中国保险业的快速增长,
平安一些科技解决方案的有效性可能被高估了。
长期低迷可能表明该公司的一些技术不如最初想象的那么有效。
另一个威胁来自领导层的变动。
这在一定程度上反映了平安在科技前沿的地位,导致竞争对手四处打听其高管。
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