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What type of performance problems have you encountered in people who report to you,and how did you motivate them to improve?
I once had an employee who was very careless-he made tons of typons on every page of the reports he wrote and also sometimes sent e-mails to the wrong people.
One time he sent an e-mail he was supposed to send to a vendor to our client!
So I told him to come up with a system that would prevent such careless mistakes.
He placed a note right on his computer to remind him to double-check the e-mail addresses he was sending messages to.
He also began to review his reports three times instead of just once before he turned them in to me.
The number of mistakes was greatly reduced and within an acceptable range,although he still made mistakes.
在下属的工作表现方面,你曾经遇到过什么问题?后来你又是如何激励他们进行改善的?
我曾经有一位非常粗心大意的员工。他写的报告每一页都有好多处打错的地方,有时发电子邮件还会弄错收件人。
有一次,他还将原本要发给卖方的电子邮件误发给了客户!
于是,我让他想出一个办法,以防止再犯下这种粗心的错误。
他在电脑上贴了一张便条,提醒自己不要忘记再次确认邮件的收件人是否正确。
此外,在将报告交给我之前,他也至少反复看过三次,而不再是只看一次。
虽然他还是会犯错误,但是错误的数量已经减少到可以接受的程度了。
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